dha77's Privacy Policy

dha77 ("we", "our", or "the platform") is an online casino and sports betting platform operated for players in Bangladesh. This privacy policy ("Policy") explains in detail what information we collect from you when you use our website and related services, how that information is used, when it is shared, and how it is kept secure. By using this service, you are considered to have given your consent to the terms of this privacy policy.

The meanings of some important terms used in this policy are clarified below:

• Personal Information: Any information that can directly or indirectly identify a person, such as name, email address, mobile number, date of birth, payment details, or device identifiers.
• Processing: Any operation carried out on personal information — collection, storage, use, disclosure, or deletion.
• User: Any registered or unregistered person who visits the dha77 platform or uses its services.
• Third Party: dha77's authorized payment processors, game software providers, and other technology partners.

This policy should be read together with our Terms and Conditions. Both documents together form the complete legal basis for the relationship between dha77 and the user.

dha77 may collect your information in various ways. We collect this information consciously and only to the minimum extent necessary.

2.1 Information You Provide Directly

During account registration and use of services, you provide the following information:

• Full name, email address, and mobile number
• Date of birth (for age verification)
• Payment details — bKash number, Nagad number, Rocket number, or Upay number
• Identity verification documents (national ID or passport details during the KYC process)
• Messages and information provided when contacting us via live chat or email

2.2 Automatically Collected Information

When you use dha77, our systems may automatically collect the following information:

• IP address and device type
• Browser name and version
• Date and time of site visits
• A list of which pages were visited
• Gameplay-related activity (bet amounts, transaction history)
• Cookies and similar tracking technologies (see section 5 for details)

dha77 uses collected personal information only for lawful and specific purposes. The main purposes are described below:

1. Account Management and Verification: To confirm your identity, ensure secure login, and protect account security.
2. Financial Transaction Processing: To complete deposits, winnings payments, and other financial operations.
3. Service Quality Improvement: To analyze your usage experience and improve the platform's functionality and interface.
4. Customer Support: To respond quickly and effectively to your questions, complaints, or requests.
5. Responsible Gaming Safety: To identify addiction risks and provide relevant support, and to enforce the responsible gaming policy.
6. Fraud and Deception Prevention: To detect suspicious activity and protect the integrity of the platform.
7. Legal Compliance: To comply with applicable laws and regulations.
8. Promotional Communications: With your consent, to inform you about bonus offers, promotions, or important updates.

dha77 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Some trusted technology partners are required to operate our platform, including:

• Payment processors — to complete transactions via bKash, Nagad, Rocket, and Upay
• Game software providers — Pragmatic Play, Spribe, JILI, PG Soft, and other providers
• Cybersecurity and fraud detection services
• Cloud hosting and data storage infrastructure providers

These providers are obligated to use the data we share with them only for delivering the relevant service and may not use it for their own purposes.

4.2 Legal Obligations

If there is a court order, government directive, or legal requirement, dha77 may be obligated to share information with the authorities. In such cases, legal process will always be followed and only the minimum necessary information will be provided.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new owner. In such circumstances, we will notify you in advance.

Cookies and similar technologies are used on the dha77 website. Cookies are small text files stored in your browser that help improve the site's functionality and your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic operation of the site. They are used to maintain login sessions, carry out security verification, and remember user preferences. These cookies cannot be disabled.

5.2 Analytical Cookies

Analytical cookies are used to collect information about which pages are visited most and which features are used most, in order to improve our platform.

5.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

dha77 has put in place the highest technical and administrative measures to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with high-level encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted format.
• Access Controls: Only authorized personnel can access your information.
• Two-Factor Authentication: An additional security layer is active when logging into your account.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities.
• Data Breach Response Plan: There is a defined procedure for rapid response and notifying you in the event of a security breach.

It is not possible to guarantee complete 100% security for data transmitted over the internet. Nevertheless, we make every effort to keep your information secure by following the highest professional standards.

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we have collected about you, how it is being used, and with whom it has been shared.

7.2 Right to Rectification

If your profile contains incorrect or incomplete information, you have the right to request its correction.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specific period due to legal obligations or legitimate business requirements.

7.4 Right to Object to Processing

You may withdraw your consent at any time regarding marketing communications. To do so, email [email protected].

7.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

To exercise any of the above rights, contact us at [email protected]. We will endeavor to respond to your request within 30 business days.

dha77 retains your information only for as long as necessary. The retention periods for various types of information are described below:

• Account-Related Information: For as long as the account is active and for the legally required period after it is closed.
• Financial Transaction Records: For the minimum period required under financial regulations.
• Communication History: For a reasonable period for the purpose of verifying customer support quality and training.
• Analytical Data: Applicable long-term in anonymized form.

Once the defined retention period has ended, information will be securely deleted or anonymized.

dha77 is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. An age verification process is conducted at registration, and if it is established that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

A note for parents — if you believe a minor in your family is using this platform, contact us immediately at [email protected].

dha77 reserves the right to amend this privacy policy as needed. If any significant changes are made, we will:

• Send a notification to your registered email;
• Clearly publish notice of the changes on the site;
• Update the "Last Updated" date at the top of the page.

Continuing to use the site after the updated policy is published will be taken as your consent to the new terms. We therefore recommend visiting this page regularly.

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any right regarding your information, please contact us:

Our data protection team will process your request as quickly as possible. Complex matters may take up to 30 business days to respond to.